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For shoppers that did not want to enroll today and stated they intend to enroll, or seem to have reasonable potential to enroll using PPE, offer to schedule an appointment to follow up.
If they decline the appointment offer, mark your calendar and give them a call in a few days to check-in and for a 2 or 3 days out to verify they enrolled. If not, call to address any remaining questions/concerns they may have.
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