Follow these steps if you encounter technical issues including pages not loading, etc.
Use Chrome first
Try Firefox
Clear cache and cookies(clearing cache should not be done to troubleshoot problems while on the phone with a customer but it may be used for troubleshooting done to troubleshoot cert issues).
Limit extra internet and app usage as much as possible - Do not stream music or videos.
If all of the above fails, chat cXp IT. Notify them you have completed these steps by pasting them into the chat.
If cXp IT cannot help, notify the Workshop Lead.
For any other issues, including problems/delays with the carrier
Notify the Workshop Lead.
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It is important to save all communications to IT, Workshop Leads, and TL’s to prove you have been working through any issue that occur so that Corrective Actions are not issued if not warranted. |