Failed exam attempts increases exams increase cert time which may result in failure to meet time limits and may even result in separation of employment if there are too many failed attempts. Below are the processes to follow for failed attempts:Some exams are “practice” exams (ie, it doesn’t matter if the agent fails the exam because it has no bearing on whether the agent will be able to sale for the carrier).
These procedures only apply when an agent fails exams that have limited attempts and may cause the agent to lose their appointment.
For any Failed Attempt:
The agent should immediately email the Workshop Lead that an attempt was failed and how many times this exam has been failed (ie first, second or third fail).
The agent should also direct message the Workshop Lead.
The Workshop Lead should immediately complete the Failed Cert Exam Tracking Form and follow the steps outlined in the form.
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