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AHIP Modules+FWA+Compliance+Product Certification - Did not completed last yearTime Limit: 24 AHIP

Time Limit: 16 hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocated.

  2. Failure to complete on time - Written CAP with another 4 hours allocated.

  3. Failure to complete on time - Final CAP with another 4 hours allocated.

  4. Failure to complete on time - Termination of employment

AHIP - Completed last year

Time Limit: 16 hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocatedwithin 16 hours may result in a Verbal Coaching.

  2. Failure to complete on time - within 20 hours may result in a Written CAP with another 4 hours allocated.

  3. Failure to complete on time - within 24 hours may result in a Final CAP with another 4 hours allocated.

  4. Failure to complete on time - within 28 hours may result in Termination of employmentEmployment.

Aetna individual core mastery, RX, MA,

Time Limit: 4 Hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocated.

  2. Failure to complete on time - Written CAP with another 4 hours allocated.

  3. Failure to complete on time - Final CAP with another 4 hours allocated.

  4. Failure to complete on time - Termination of employment

Anthem

Time Limit: 4 Hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocatedwithin 4 hours may result in a Verbal Coaching.

  2. Failure to complete on time - Written CAP with another 4 hours allocated.

  3. Failure to complete on time - Final CAP with another 4 hours allocated.

  4. Failure to complete on time - Termination of employment

CareSource

Time Limit: 4 Hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocated.

  2. Failure to complete on time - Written CAP with another 4 hours allocatedwithin 8 hours may result in a Written CAP.

  3. Failure to complete on time - Final CAP with another 4 hours allocated.

  4. Failure to complete on time - Termination of employment

Humana

Time Limit: 4 Hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocated.

  2. Failure to complete on time - Written CAP with another 4 hours allocated.

  3. Failure to complete on time - Final CAP with another 4 hours allocated.

  4. Failure to complete on time - Termination of employment

UHC

Time Limit: 4 Hours

Number of Attempts: 6

  1. Failure to complete on time - Verbal Coaching with another 4 hours allocated.

  2. Failure to complete on time - Written CAP with another 4 hours allocated.

  3. Failure to complete on time - Final CAP with another 4 hours allocated.

  4. Failure to complete on time - Termination of employment

WellCare

Time Limit: 2 Hours

Number of Attempts: 3

  1. Failure to complete on time - Verbal Coaching with another 2 hours allocated.

  2. Failure to complete on time - Written CAP with another 2 hours allocated.

  3. Failure to complete on time - Final CAP with another 2 hours allocated.

  4. Failure to complete on time - Termination of employmentwithin 12 hours may result in a Final CAP.

  5. Failure to complete within 16 hours may result in Potential Termination of Employment.

Note

Important: If an agent encounters legitimate issues which slow down completion times, the agent is responsible to document via screenshots and emails to ensure CAPs are not delivered that are not warranted.