Page Comparison

Time Limit: 2 Hours

Tips & Best Practices

...

FAQ’s

Step-by-Step Guide

Cert Proof

...

To capture screenshots:

...

Make sure your cert completion proof is ready for a screenshot.

...

Open the Snipping Tool by typing “Snipping” into the Windows search field and selecting “Open” as shown in the screenshot below.

...

Select “New”

...

Capture a screenshot of the cert proof to mirror the example above.

...

Click the “Copy” icon in the screenshot below:

...

TL Expectations

...

...

Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.

Expand

title	How to Create a Cert Proof Folder

Open Windows Explorer (the folder icon circled in red below)
Image Added
Right-Click “Documents”
Select “New”
Select “Folder”
Image Added
Name the folder “Cert Completion Proofs”.
Open your Documents folder in Windows Explorer
Right-Click the “Cert Completion Proofs” folder
Select “Pin to Quick access”
Image Added
You now have a folder designated to store your cert completion proofs located in your “Documents” folder of Windows Explorer and easily accessed through your “Quick Access” folder:
Image Added

Save the Word Document to your Cert Completion Proofs folder so that you may locate it in the future if needed.
Follow the steps in the dropdown below to save to your Cert Completion Proofs folder

Expand

title	Saving to your Cert Completion Proofs Folder

Select “File”
Image Added
Select “Save As”
Select “Browse”
Scroll to the top to find the “Quick Access” folder
Select the “Cert Completion Proof” folder which is a subfolder under the Quick Access folder
Name the Cert Proof according to the cert which has been completed
Select “Save”
Image Added

Email your proof to your supervisor who will upload your certificate into a Cert Completion Tracker used to track which agents have completed which certs.
Keep track of the cert proof emails you send just in case anyone loses track of your proof to ensure you can prove that you followed the correct process. To do this, follow the steps in the dropdown below

Expand

title	How to Keep Track of Cert Proof Emails

Go to Outlook and right-click “Folders”
Select “Create new folder”
Image Added
Label your new folder “Cert Proof Emails”
Image Added
You should now see your Cert Proof Emails folder under the “Folders” dropdown of Outlook
Image Added
Select Sent Items
Right-click the cert completion email that you need to keep track of
Select “Copy”
Select the “Cert Proof Emails” folder (you may need to search for it by selecting “Copy to a different folder” if it does not populate right away)
Image Added
Now when you select your Cert Proof Emails folder in Outlook, you should see that the Cert Proof email has been copied to this folder for future reference.
Image Added

Tip
Congratulations, you have finished WellCare!

Versions Compared