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To log into Citrix, go to access.aetna.com. Your user name is your N#, you should have reset your password in training and will use that same password here.

The SecureToken is the token number off the authenticator app that you downloaded on your phone.

• The ESP TL has reporting which indicates when your N-Number was requested.

• We must wait 10 business days before we can escalate this issue.

• The ESP TL is responsible to notify you when you hit the 10-day mark.

• At the 10-day mark, the agent must call SPOC: 888 905-9500.

• The agent must gather the incident number and date of call. This must be communicated to the ESP TL who will update the master tracking sheet.

Once you log in, you will select the Google Chrome icon to get started. DO NOT USE Internet Explorer. TBTs tend to have issues when IE is used.

You should see the Heartbeat page:

If you do not see the Heartbeat page, click on the house in the tool bar.

Click on the Apps and Tools icon at the top of the homepage.

Click on the Learning Hub in the list. Make note that these may change order, so you may have to scroll to find it.

In the Learning Hub, you will see a section called My Learning and the courses that you need to complete will be listed here. Please complete them as soon as possible.

If there is a course to complete that is not listed under My Learning, type in the course number in the search bar and hit enter.

Validate the course name (for a list of all TBTs including their course numbers, scroll further down and click the “TBT List” dropdown).

Select Launch and begin the course.

You will also find your Completed Learning toward the bottom of the screen. This will provide you the course number and the date the training was completed.

To provide your TL with a screenshot of all your completed courses, at the bottom of the page, you will find a link to View All.

Once you click the View All you should be able to see all your completed courses. From here you can take a screenshot. Make sure that you include your name in the top right corner.