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First, try all of the “General Troubleshooting” steps, as applicable.

For payment issues where AHIP prompts agent they will need to pay:

• Capture a screenshot and email to the ESP TL who will submit a Carrier Ticket.
  

If the following error message is received:

"We were unable to locate an NPN with the National Insurance Producer Registry with the information provided. Please verify the accuracy of your information and try again. If you require additional assistance, please contact support."

Do not contact AHIP support. First, verify agent information was registered their profile correctly. ie Name, NPN, Tax ID, etc.

If the issue is new or an error that is not listed above, gather screenshots and/or error verbiage and email to the ESP TL who will submit a carrier ticket.

If agents receive the error screen that their name does match when registering with Producer World, the TL should create a Carrier Ticket and email dhooley@connexionpoint.com.

If directed to contact AHIP or Aetna, contact information is below:

• AHIP Phone: 866.234.6909

• AHIP Email: Support@AHIPInsuranceEducation.org

• Aetna Phone: 866.714.9301