The resource below This guide outlines the steps to take when dealing with tech issues or equipment issues not related to the Dialer. Dialer Troubleshooting steps our outlined here.
Please follow the steps below to troubleshoot non-Dialer technical issues:
Use Chrome first
Try Firefox next followed by IE
Refresh web browsers
Limit extra internet and app usage as much as possible - Do not stream music or videos.
If all of the above fails, agents should follow the steps outlined in the “IT Assistance” resource below.
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