Troubleshooting - Please refer back to this troubleshooting section if you encounter any issues.
If there are multiple applications available, cancel all applications other than the most recent.
If you receive a red error that starts with “Database error, please try again later…” after submitting the Producer World application, try the following:
Clearing cache and cookies
Using incognito
Using another browser (if this is an option)
If there is an error saying your name does not match the request in NIPR, notify your TL who should notify the licensing team to send a new request utilizing your name as shown in NIPR.
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Agents must register with Producer World as one of the mandatory steps toward becoming RTS. There are 2 methods 2 login:
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Regardless of which login method above was used, follow the steps below to complete registration.
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On the Producer Demographics screen, verify:
First Name
Middle Name
Last Name
DOB
NPN
Next, click “Licenses”
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| Note |
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It is |
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important to click the “Submit” button which the red arrow is pointing to in the screenshot below. Clicking the “Quick Save” button will create problems. |
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The following steps regarding the “Transfer” tab do not apply to all agents. If you show a “Transfer” tab, click on “Transfer.” Next, click the blue “Notice of Intent - Transfer Release Form”
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On the next screen:
Check the “Agent Only” box
Enter “Connexion Point LLC” for the name of the upline
Enter your name in the “Individual agent” field
Enter “Connexion Point LLC” in the “Agency name” field
Enter your NPN in the “National Producer Number” field
Enter today’s date in the “Signature and Date” field
Click the download button in the upper-right corner
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When downloading, select “With your changes”
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You have now downloaded the file to your “Downloads” folder.
Next, you must upload the file by clicking the up-arrow next to the blue X:
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Locate the downloaded file in the “Downloads” folder and double-click
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You should now:
See that the file has been uploaded
Click the “Submit” button
Click “Yes” you are sure that you want to submit your case
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You should now show that you are on step 3 “Certification Verification.”
Once you have completed AHIP and the Aetna Certification, you will automatically move to step 4.
The remaining steps beginning with step 4 should be handled by Aetna automatically for you.
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