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If there are multiple applications available, cancel all applications other than the most recent.
If the agent accidentally cancels the wrong app then the agent’s status will change to “Cancelled by Agent.” A new link will need to be requested from the Cert team.
Sometimes an agent’s status will show Cancelled by Agent because the Cert team had to cancel. For these instances, a new link is not needed from the Cert team.
If you receive a red error that starts with “Database error, please try again later…” after submitting the Producer World application, try the following:
Clearing cache and cookies
Using incognito
Using another browser (if this is an option)
If there is an error prompting to call an 800 number, dial the number and request assistance.
If there is an error saying your name does not match the request in NIPR, notify your TL who should notify the licensing team to send a new request utilizing your name as shown in NIPR.
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