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Each team should ensure agent’s attendance is updated in the the tracking sheet according to the following key. Remember to add comments to as needed for additional context when marking agents absent, MIA, etc. Watch the following video to learn how this is done:
https://www.youtube.com/watch?v=JYaIOnLG5c0
CODE | DESCRIPTION |
Full | Full day of work |
NCNS | No Call No Show |
AU | Absent (Unapproved) |
AA | Absent (HR Approved) |
TU1 | Tardy (Under 1 Hour) |
TO1 | Tardy (Over 1 Hour, Up to Half of Shift) |
TOH | Tardy (Over Half of Shift) |
LU1 | Leave Early (Under 1 Hour) |
LO1 | Leave Early (Over 1 Hour, Up to Half of Shift) |
LOH | Leave Early (Over Half of Shift) |
NLE | No Longer Employed |
Moved | Moved to (class name) |
MIA | Missing during class |
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