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https://www.youtube.com/watch?v=hXNEkguo3lk
Attendance Tracking
Each team should ensure agent’s attendance is updated in the the tracking sheet according to the following key:
CODE | DESCRIPTION |
Full | Full day of work |
NCNS | No Call No Show |
AU | Absent (Unapproved) |
AA | Absent (HR Approved) |
TU1 | Tardy (Under 1 Hour) |
TO1 | Tardy (Over 1 Hour, Up to Half of Shift) |
TOH | Tardy (Over Half of Shift) |
LU1 | Leave Early (Under 1 Hour) |
LO1 | Leave Early (Over 1 Hour, Up to Half of Shift) |
LOH | Leave Early (Over Half of Shift) |
NLE | No Longer Employed |
Moved | Moved to (class name) |
MIA | Missing during class |