Failed exams will result in separation of employment if there are too many failed attempts. Some exams are “practice” exams (ie, failing the exam will not impact whether the agent will be able to sell for the carrier).
These procedures only apply when an agent fails agents fail exams that have limited attempts and may impact the agent’s ability to become appointed. This includes exams for some of the TBTs.
For any Failed Attempt:
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The TL should immediately issue deliver a Final CAP to the agent, setting the expectation that failing a third attempt will result in termination of employment.
The TL should notify the licensing team (slc.licensing@connexionpoint.com) that the agent needs to be proctored for the third and final attempt.
The licensing team should coordinate with the agent to proctor the final attempt.
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