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https://www.youtube.com/watch?v=hXNEkguo3lk
NLEs
If an agent becomes NLE, the ESP manager will update them accordingly. The ESP manager is responsible to pull an ADP NLE report each day to make these updates. This should not be updated until ADP confirms the NLE.
Moving to Another Role
If an agent moves to another role, the Status column should be updated accordingly (ie if an agent moves to a TL role, etc).
Moving Classes
If an agent moves to another class, they should be moved accordingly in the tracking sheet with their training start date updated.
Attendance Tracking
Each team should ensure agent’s attendance is updated in the the tracking sheet according to the key below. Remember to add comments, as needed, for additional context. Watch the following video to learn how this is done:
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