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| Warning |
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Failing a TBT three times will lock you out permanently and may result in termination of employment. |
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To log into Citrix, go to access.aetna.com. Your user name is your N#, you should have reset your password in training and will use that same password here.
Click the Token Self-Service link in the screenshot below to set up SecureToken. The SecureToken is the token number off the authenticator app that you downloaded download on your phone.
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Agents will be prompted to enter their N number followed by their Citrix password, followed by a code which looks like the following screenshot:
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You should now be able to login:
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| Note |
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Important - If you do not show apps loaded in Citrix, including Google Chrome, immediately notify the TL. |
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