...
Click the Token Self-Service link in the screenshot below to set up SecureToken. The SecureToken is the token number off the authenticator app (Symantec VIP) that you download on your phone.
...
We must wait 10 business days after the N-Number request to allow things to process before we can escalate the issue.
At the 10-day mark, the agent must call SPOC: 888-905-9500.
The agent should leave their a current working phone number with the SPOC agent in case SPOC needs to follow up with the agent laterSPOC for future follow ups. Please be aware that the return call will not be the same as the 888 number above, however the caller ID will show Aetna.
Gather the incident number and date of call. This information must be communicated to the TL who will update the master tracking sheetESP Tracker.
| Note |
|---|
Important: Agents |
...
must be prepared to answer their phone |
...
when SPOC calls |
...
back |
...
Once you log in, you will select the Google Chrome icon to get started. DO NOT USE Internet Explorer. TBTs tend to have issues when IE is used.
...
For courses not listed under My Learning, type in the course number in the search bar and hit enter. Please note, if the course number does not yield a search result then you may use the course name instead.
...
Validate the course name (for a list of all TBTs including their course numbers, scroll further down and click the “TBT List” dropdown).
...
Once you click the View All you should be able to see all your completed courses. From here you can take a screenshot. Make sure that you include your name in the top right corner.
...
There are 15 TBTs. Click Please refer to the dropdown table below for the list.
...
| title | TBT List |
|---|
course names and numbers:
Course ID | Course Title |
211629 | Medicare Overview |
211969 | Medicare Overview Video 1 |
211970 | Medicare Overview Video 2 |
211971 | Medicare Overview Video 3 |
207122 | Nondiscriminatory Provision of the ACA |
845005 | Aetna Financial Sanctions and Sanctioned Countries Guidance |
211475 | Corporate Records Management Training |
374259001 | Medicare Hearing Impairment Assistance |
800302 | Security Awareness Training |
800270 | Privacy Awareness and HIPAA Privacy |
800119 | Promoting a Harassment Free Work Environment |
800159 | Recognizing and Preventing Workplace Violence - Part 1 |
800169 | Recognizing and Preventing Workplace Violence - Part 2 |
800007 | CVS Health Code of Conduct and Compliance Training |
800121 | CVS Health Business Firewall Training |
Each TBT should take no longer than 30 min to complete on average.
After all TBTs are completed, capture a screenshot. Click the dropdown below for instructions on how to capture all completions in one screenshot:
...
How to Capture a Single Screenshot of All TBT Completions
Scroll to the right of the “My Completed Learning” page (there is a scroll bar at the bottom of the page, or you may zoom out) and click the print icon in the upper-right corner of the screen:
Click the Print button in the upper-right corner.
Toggle the dropdown and select “Save as PDF”
Click “Save”
Save to the “Documents” folder. Name it as follows: LastName_FirstName_TBTs. Click “Save”
This will save the file to Citrix. To access the file, you must login to Citrix if you are not logged in already. Click Here to navigate to Citrix.
Click “Apps” and then select “Word Office 365 ProPlus”
A file should download to the bottom-left corner of your browser. Click on the downloaded file:
This will open Microsoft Word. Click “Open” followed by “Browse”
Select “Documents” and you should now see the saved PDF.
The Screenshot should look like this:
...
Email your TBT completion screenshot to the ESP TL by dragging and dropping it as an attachment to your email.
Keep track of the completion proof emails you send just in case anyone loses track of your proof to ensure you can validate that you followed the correct process. To do this, follow the steps in the dropdown below:
...