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The TL should immediately deliver a Final Written CAP, setting the expectation that failing a third attempt will result in termination of employment.
The TL should ensure the licensing team has been notified (slc.licensing@connexionpoint.com) that the agent needs to be proctored for the third and final attempt.
The licensing team should coordinate with the agent to proctor the final attempt.
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Failing a cert exam three times will result in a Final CAP and their inability to sell for the carrier this year and will result in termination of employment.
The agent’s HR rep, Site Director, Production Manager, and TL should be immediately notified.