Access
Revel Access
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Call Guides
Call Flow with Inbound
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Humana Survey Process
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Voicemail Script
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Notes/Disposition
1st Attempt Notes
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2nd Attempt Notes
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Wellcare HRA Line: 8002863810
Also, if the WellCare transfer line is unavailable when you are transferring them in, just let the BFC know that someone will call them back.
THEN EMAIL THE LEAD ID OR PHONE NUMBER TO ALL FOUR EMAILS ADDRESSES BELOW:
MAKE SURE TO INCLUDE IN THE EMAIL: the lead ID and/or phone number and they will call back same day. Their hours will be 8-8 EST.