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Tardy = ½ point
Leave Early = ½ point
MIA = 1/2 point
Unexcused Absence = 1 point
NCNS = 2 points
If an agent works less than 50% of their scheduled shift (ie works less than 4 hours out of an 8 hour shift) in ADP, this is considered the equivalent of an absence for which one attendance point will be accrued.
If an agent’s total time logged is short by at least 30 minutes, the agent will be marked as “tardy.” (It’s possible the agent left early or possibly took a long lunch but because systems do not currently make these distinctions, a “tardy” will be added).“MIA.”
Timecard Corrections
Each agent is responsible to ensure his/her timecard punches are accurate.
If an agent’s timecard punches are inaccurate, the agent is responsible to add notes in ADP requesting corrections by end of shift (because timecards are reviewed the following morning).
If it is apparent that an agent’s time has not accurately been entered (because a punch is missing or because there are more productive hours in the Dialer than ADP hours) and no note has been added by the agent, then the agent’s ADP time will be updated based on Dialer productivity plus break time proportionate to total hours worked.
Payroll closes early Monday morning, every other week. Agents are responsible to notate needed corrections by close of business the preceding Friday (or Saturday if working weekends) to allow supervisors time to make corrections Monday morning.
If missed ADP time is not corrected before payroll closes, the agent will need to wait until the next pay period to be paid for missed time.
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