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Unexcused tardies, leaving early, or absences must be reported to WFM by calling the attendance line.
Also let your supervisor know.
Failure to report an absence by end of shift will result in a NCNS.
Attendance line phone number: (844) 538-8700
HR Approved Absences
If you miss work for reasons which you believe should be excused, communicate this to HR
Breaks/Lunches
2 – fifteen minute breaks are allotted each day.
The first break should be taken during the first half of the shift, at least an hour after the shift start time.
The second break should be taken during the second half of the shift no later than an hour prior to the scheduled end time.
Lunch should be taken within the middle 3 hours of a shift.
Breaks should be reduced proportionately with reduced shifts (ie if an agent only works 4 hours in a day due to 4 hours of PTO, the agent should only take one, fifteen minute break).