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  • PTO should be requested as far in advance as possible to allow WFM to process each request, but should not be requested more than 30 days in advance.

  • At a minimum, PTO requests must be requested at least 2 full work days in advance to allow WFM time to process on short notice.

  • If requesting on short notice, please be advised that WFM may not approve your request on time, in which case you should ensure you have sufficient hours so that the request may retroactively be approved when WFM ultimately reviews eventually processes the request.

  • Agents are expected to check the status of PTO requests to ensure WFM has approved. If WFM has not approved and the PTO date is approaching, ask your sup to prompt WFM to review the requestnotify WFM that the date is approaching and the request needs to be reviewed.