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Tardy = ½ point
Leave Early = ½ point
MIA = 1/2 point
Unexcused Absence = 1 point
NCNS = 2 points
If an agent works less than 50% of their scheduled shift (ie works MIA = Missing 30+ minutes in ADP. For example, if you are scheduled for a regular 8 hour shift but you show less than 7.5 hours of ADP time then there must have been 30 minutes of time missed possibly due to a tardy, leave early, long lunch, additional mid-day missed time, or some combination of the above.
1 point is accrued for working less half of a shift (ie working less than 4 hours out of an 8 hour shift) in ADP, this is considered the equivalent of an absence for which one attendance point will be accrued.If an agent’s total time logged is short by at least 30 minutes, the agent will be marked as “MIA.”
Timecard Corrections
Each agent is responsible to ensure his/her timecard punches are accurate.
If an agent’s timecard punches are inaccurate, the agent is responsible to add notes in ADP requesting corrections by end of shift (because timecards are reviewed the following morning).
If it is apparent that an agent’s time has not accurately been entered (because a punch is missing or because there are more productive hours in the Dialer than ADP hours) and no note has been added by the agent, then the agent’s ADP time will be updated based on Dialer productivity plus break time proportionate to total hours worked.
Payroll closes early Monday morning, every other week. Agents are responsible to notate needed corrections by close of business the preceding Friday (or Saturday if working weekends) to allow supervisors time to make corrections Monday morning.
If missed ADP time is not corrected before payroll closes, the agent will need to wait until the next pay period to be paid for missed time.
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Unexcused tardies, leaving early, or absences must be reported to WFM by calling the attendance line .Also let in addition to letting your supervisor know.
Failure to report an absence by end of shift will result in a NCNS.
Attendance line phone number: (844) 538-8700
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