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Reviewing the earliest and latest call that occurred on a given day is a way to prove substantiate hours worked. This process is not a perfect method to prove hours worked because if you started or ended the day in a status other than on a call, then those times will not be captured. However, this may prove useful and should can be utilized as needed.

In the first screenshot below, we see this agent’s first log time was 6:11 AM PST (all call times in the Dialer are PST). The second screenshot below shows the latest call time and the duration. The latest call time was 1:42 PM PST. The duration was 13 seconds. Therefore, the agent can show a difference of 7 hours and , 31 minutes worked, minus lunchbetween the first and last call of the day. Assuming a 30 min lunch, this indicates the time is reduced to 7 hours and , 1 minute were workedmin. If the end of day call lasted an hour, instead of 13 seconds, then it would indicate the duration would be adjusted to approximately 8 hours, 1 minute were worked.