Page Comparison

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Attendance Point Values

• Tardy (10+ min) = ½ point

• Leave Early (10+ min) = ½ point

• MIA (30+ min) = 1/2 point

• Unexcused Absence = 1 point

• NCNS = 2 points

Attendance Occurrence Definitions

• Tardy: Logging into ADP and/or the Dialer 10 or more minutes late

• MIA = Missing 30+ minutes in ADPLeave Early: Logging out of ADP and/or the Dialer 10 or more minutes early

• MIA (Missing in Action): Missing 30 or more minutes of unapproved ADP and/or Dialer log time. For example, if you are scheduled for a regular 8 hour shift but you show less than have 7.5 hours or less of ADP time then there must have been 30 minutes of time missed possibly due to a tardy, leave early, long lunch, additional mid-day missed time, or some combination of the above.1 point is accrued for working less half of a shift (ie working less than 4 hours out of an 8 hour shift) in ADPlog time and/or 7.5 hours or less of total time spent in the Dialer (lunch and offline excluded).

• Unexcused Absence: Being absent for your entire shift, or more than 1/2 of your shift. For example, if you are scheduled for a regular hour hour shift but you have 4 hours or less of ADP log time and/or 4 hours or less of total time spent in the Dialer (lunch and offline excluded)

• NCNS: Missing your entire shift without calling the WFM attendance line.

Timecard Corrections

• Each agent is responsible to ensure his/her timecard punches are accurate.

• If an agent’s timecard punches are inaccurate, the agent is responsible to add notes in ADP requesting corrections by end of shift (because timecards are reviewed the following morning).

• If it is apparent that an agent’s time has not accurately been entered (because a punch is missing or because there are more productive hours in the Dialer than ADP hours) and no note has been added by the agent, then the agent’s ADP time will be updated based on Dialer productivity plus break time proportionate to total hours worked.

• Payroll closes early Monday morning, every other week. Agents are responsible to notate needed corrections by close of business the preceding Friday (or Saturday if working weekends) to allow supervisors time to make corrections Monday morning.

• If missed ADP time is not corrected before payroll closes, the agent will need to wait until the next pay period to be paid for missed time.

• If you have missed time but you’re not sure exactly how long you worked or your supervisor is calling into question the hours your are asking to be corrected, then you may substantiate by sending a screenshot of the earliest and latest call time you have logged in the Dialer. See the dropdown below for more details.
  

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In the first screenshot below, we see this agent’s first log time was 6:11 AM PST (all call times in the Dialer are PST). The second screenshot below shows the latest call time and the duration. The latest call time was 1:42 PM PST. The duration was 13 seconds. Therefore, the agent can show a difference of 7 hours, 31 minutes between the first and last call of the day. Assuming a 30 min lunch, the time is reduced to 7 hours, 1 min. If the end of day call lasted an hour, instead of 13 seconds, then the duration would be adjusted to approximately 8 hours, 1 minute.

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