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Open the Teams meeting for the duration of time working on certifications.
Stay in “Training” status. Keep a close watch on the Dialer to ensure it does not kick to Offline. If so, immediately toggle back to training.
Agent’s Agents may mute everyone else if there is chatter unrelated to your own cert progress which is distracting but chats must be watched in case your sup is trying to reach you.
If you fail an exam, immediately notify you your sup.
When you complete a cert, immediately email your sup.
8 hours is being allocated for each agent to complete AHIP. Please complete as quickly as possible while ensuring no failed final exam attempts.
Time spent working on certs is being tracked and failure to complete within the time allowed will result in Coachings/CAPs.
Failed test attempts are also being tracked and may result in Coachings/CAPs.
It is prohibited to share exam Q&A’s with others or to assist others with their exams. Anyone engaging in this type of activity will be subject to immediate corrective actions, up to and including termination of employment.
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