Page Comparison

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• If a task is given, whether via Direct Message or email, respond to acknowledge the task has been received and understood.

• This reassures the task distributor that the directive has not been overlooked.

• Once completed, follow up with the distributor that the task has now been completedto notify of completion.

• If it is apparent that the task will not be or was not completed on time, be proactive in communicating this along with the reason.

• This is not ideal but is better than failure to complete combined with failure to acknowledge the incompletion.

In the remote world, it can be difficult to know who is working. Failure to complete and acknowledge is an indication that there is a breakdown

with

execution and/or communication, and/or work ethic.While acknowledging failure to complete on time is better than no communication, it does not necessarily excuse

the

incompletion. For example, if a sup has a small team but missed some coachings when all agents were present that day, then there may not be a legitimate

reason

for missing the coachings

.

Disciplinary Action

Failure to execute on all tasks and directives and/or failure to implement effective communication practices as outlined above may result in corrective actions as outlined in the table below:

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