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For calls that don’t last long enough to gather the needed info to create a lead, dispositioning is done via the “Non MSC/Non Sales Tracking” tab in the screenshot below.
Enter info into every field with an asterisk.
If you didn’t capture the name, just enter “NA.”
The Phone Number can be captured in the history tab of the softphone section
Take your time in selecting the most appropriate disposition and always leave good notes.
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