Process and Policy
PTO should be requested as far in advance as possible to allow WFM to process each request, but should not be requested more than 30 days in advance.
At a minimum, PTO requests must be requested at least 2 full work days in advance to allow WFM time to process on short notice.
PTO may be used for unapproved absences but you must wait until AFTER the date for which you are requesting PTO and you should include a note in the request indicating you understand the absence is unapproved. However, PTO may not be applied for a NCNS.
If requesting on short notice, please be advised that WFM may not approve your request on time, in which case you should ensure you have sufficient hours so that the request may retroactively be approved when WFM ultimately reviews eventually processes the request.
Agents are expected to check the status of PTO requests to ensure WFM has approved. If WFM has not approved and the PTO date is approaching, ask your sup to prompt WFM to review the requestnotify WFM that the date is approaching and the request needs to be reviewed.
WFM should never be contacted directly by agents, with the exception of calling the attendance line. If there are concerns with PTO requests or anything else, please address those with your supervisor who may notify WFM if needed.
How to Request Time off in ADP
Click Herefor a video demonstration of how to request time off in ADP.
Alternatively, you may go to:
The My Time Off section of ADP
Click the little question mark icon
Click “Creating a Time Off Request” for written instructions. Notice you may also view how to cancel, change, or view balances here.
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Employee Handbook
More information regarding PTO including accrual rates, etc may be reviewed in the CXP Employee Handbook.