1:1's
Schedule for each agents at a designated time each week (recurring).
Watch This Video to see how to schedule meetings in Outlook and attach a Teams link to all meetings by default (so you don’t accidentally forget).
Scheduling 1:1s shows agents that you have a designated time for them which reassures them of your support and commitment by setting aside time each week.
From a logistical standpoint, most agents most of the time will not be able to meet at the scheduled time due to being on the phone in which case you should coordinate with each other via Teams chats until you are both free.
Schedule agents at there start time when possible which prevents the issue of being stuck on a call.