Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Access

Process

View file
name2022 Aetna HRA Process (1).pptx

Call Guides

Script

View file
nameAetna HRA Call Flow with Inbound (1).docx

Voicemail Script

View file
nameAetna HRA VM Script.docx

Notes/Dispositions

1st Attempt Notes

View file
nameAetna HRA 1st Attempt Notes.docx

2nd Attempt Notes

View file
nameAetna HRA 2nd Attempt Notes.docx