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Time Limit: 24 hours
Number of Attempts: 3
Failure to complete on time - Verbal Coaching with another 4 hours allocated.
Failure to complete on time - Written CAP with another 4 hours allocated.
Failure to complete on time - Final CAP with another 4 hours allocated.
Failure to complete on time - Termination of employment
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Time Limits
AHIP
Time Limit: 16 hours
Number of Attempts: 3
Failure to complete on time - within 16 hours may result in a Verbal Coaching with another 4 hours allocated.
Failure to complete on time - within 20 hours may result in a Written CAP with another 4 hours allocated.
Failure to complete on time - within 24 hours may result in a Final CAP with another 4 hours allocated.
Failure to complete on time - within 28 hours may result in Termination of employmentEmployment.
Aetna individual core mastery, RX, MA,
Time Limit: 4 Hours
Number of Attempts: 3
Failure to complete on time - Verbal Coaching with another 4 hours allocated.
Failure to complete on time - Written CAP with another 4 hours allocated.
Failure to complete on time - Final CAP with another 4 hours allocated.
Failure to complete on time - Termination of employment
Anthem
Time Limit: 4 Hours
Number of Attempts: 3
Failure to complete on time - Verbal Coaching with another 4 hours allocatedwithin 4 hours may result in a Verbal Coaching.
Failure to complete on time - Written CAP with another 4 hours allocated.
Failure to complete on time - Final CAP with another 4 hours allocated.
Failure to complete on time - Termination of employment
CareSource
Time Limit: 4 Hours
Number of Attempts: 3
Failure to complete on time - Verbal Coaching with another 4 hours allocated.
Failure to complete on time - Written CAP with another 4 hours allocatedwithin 8 hours may result in a Written CAP.
Failure to complete on time - Final CAP with another 4 hours allocated.
Failure to complete on time - Termination of employment
Humana
Time Limit: 4 Hours
Number of Attempts: 3
Failure to complete on time - Verbal Coaching with another 4 hours allocated.
Failure to complete on time - Written CAP with another 4 hours allocated.
Failure to complete on time - Final CAP with another 4 hours allocated.
Failure to complete on time - Termination of employment
UHC
Time Limit: 4 Hours
Number of Attempts: 6
Failure to complete on time - Verbal Coaching with another 4 hours allocated.
Failure to complete on time - Written CAP with another 4 hours allocated.
Failure to complete on time - Final CAP with another 4 hours allocated.
Failure to complete on time - Termination of employment
WellCare
Time Limit: 2 Hours
Number of Attempts: 3
Failure to complete on time - Verbal Coaching with another 2 hours allocated.
Failure to complete on time - Written CAP with another 2 hours allocated.
Failure to complete on time - Final CAP with another 2 hours allocated.
Failure to complete on time - Termination of employment
within 12 hours may result in a Final CAP.
Failure to complete within 16 hours may result in Termination of Employment.
| Note |
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Important: If an agent encounters legitimate issues which slow down completion times, the agent is responsible to document via screenshots and emails to ensure CAPs are not delivered that are not warranted. |
Failed Attempts
Failed Exam Attempts
This policy only applies to exams that will impact your ability to be appointed. It does not apply to “practice” quizzes.
The first failed attempt may result in a Verbal Coaching.
The second failed attempt may result in a Written CAP.
The third failed attempt may result in a Final CAP. This will also result in the agent’s inability to become appointed which will result in termination of employment.