It is crucial that equipment issues be identified and resolved as soon as possible. Agents without a functional CXP computer will not be able to complete Call Certifications which will delay becoming Ready to Sell. Please adhere to the following process:
Agents should be proactive in communicating and working to resolve equipment issues.The onboarding team with the help of TLs should immediately identify agents with missing/broken equipment and document in the ESP tracker.
TLs are responsible to provide daily status updates on
Agents must reach out to IT IMMEDIATELY when they notice an equipment issue arises by utilizing itchat.cxpxe.net from the CXP equipment or public-itchat.cxpxe.net from their personal device.
...