Failed exams will result in separation of employment if there are too many failed attempts. Some exams are “practice” exams (ie, failing the exam Be mindful of the difference between quizzes and exams. Quizzes will not impact whether the agent will be able to sell for the carrier). Exams have a limited number of attempts, may have a time limit, and a minimum score must be achieved to pass.
These procedures apply when an agents fail exams that have limited attempts and may impact the ability to become appointedan exam. This includes exams for some of the TBTs.
For any Failed Attempt:
The agent should immediately email their TL, PM, and the licensing team (slc.licensing@connexionpoint.com) that an attempt was failed and state how many times the exam it has been failed (ie first, second or third fail).
The TL should immediately complete the Failed Cert Exam Tracking Form and follow the steps outlined in the form.
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The TL is responsible to coach the agent and advise that failing a second attempt will result in a Final CAP.
The TL should ensure the licensing team has been notified (slc.licensing@connexionpoint.com).
Once coached, the agent may proceed with the second attempt.
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The TL should immediately deliver a Final Written CAP, setting the expectation that failing a third attempt will result in termination of employment.
The TL should notify ensure the licensing team has been notified (slc.licensing@connexionpoint.com) that the agent needs to be proctored for the third and final attempt.
The licensing team should coordinate with the agent to proctor the final attempt.
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Failing a cert exam three times will result in a Final CAP and their inability to sell for the carrier this year and may will result in termination of employment.
The Workshop Lead should email the agent’s Site director and cc the agent’s HR rep, Site Director, Production Manager, and TL should be immediately notified.