...
https://www.youtube.com/watch?v=hXNEkguo3lk
NLEs
If an agent becomes NLE, the ESP manager will update them accordingly. The ESP manager is responsible to pull an ADP NLE report each day to make these updates. This should not be updated until ADP confirms the NLE.
Moving to Another Role
If an agent moves to another role, the Status column should be updated accordingly (ie if an agent moves to a TL role, etc).
Moving Classes
If an agent moves to another class, they should be moved accordingly in the tracking sheet with their training start date updated.
Attendance Tracking
Each team should ensure agent’s attendance is updated in the the tracking sheet according to the key with one of the options listed below. Remember to add comments, as needed, for additional context. Watch the following video to learn how this is done:
https://www.youtube.com/watch?v=JYaIOnLG5c0
CODE | DESCRIPTION | ||
FullAttendance Options (Missing more than 4 hours = Absent) | |||
Full day of work | |||
NCNS | No Call No Show | ||
AU | Absent (Unapproved) | ||
AAAbsent - Unapproved | |||
Absent (- HR Approved) | |||
TU1 | Tardy (- Under 1 Hour)Hr | ||
TO1 | Tardy (- Over 1 HourHr, Up to Half of Shift) | TOH | Tardy (Over Half of Shift) |
LU1 | Leave Early (- Under 1 Hour)LO1Hr | ||
Leave Early (- Over 1 HourHr, Up to Half of Shift) | |||
LOH | Leave Early (Over Half of Shift) | ||
NLE | No Longer Employed | ||
MIA | Missing during class Unresponsive or Missing During Class |