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Each team should ensure agent’s attendance is updated in the the tracking sheet according to the key with one of the options listed below. Remember to add comments, as needed, for additional context. Watch the following video to learn how this is done:
https://www.youtube.com/watch?v=JYaIOnLG5c0
CODE | DESCRIPTION | |
FullAttendance Options (Missing more than 4 hours = Absent) | ||
Full day of work | ||
NCNS | No Call No Show | |
AU | Absent (Unapproved) | |
AAAbsent - Unapproved | ||
Absent (- HR Approved)TU1 | ||
Tardy (- Under 1 Hour)TO1Hr | ||
Tardy (- Over 1 HourHr, Up to Half of Shift) | ||
TOH | Tardy (Over Half of Shift) | |
LU1 | Leave Early (- Under 1 Hour)LO1Hr | |
Leave Early (- Over 1 HourHr, Up to Half of Shift) | LOH | Leave Early (Over Half of Shift)NLE |
No Longer Employed | ||
MIA | Missing during class Unresponsive or Missing During Class |