The ESP Tracking sheet will be shared with editing permissions with multiple teams including:
Licensing Team
Call Cert Team
ESP Manager
Onboarding Team
TBT SME
Training Team
Each team should know which respective sections to edit and adhere to some basic shared sheet etiquette guidelines. Please watch the following short video on how to use Sheet View to ensure we are not accidentally messing up others' views:
https://www.youtube.com/watch?v=hXNEkguo3lk
Attendance Tracking
Each team should ensure agent’s attendance is updated in the the tracking sheet according to the following key. Remember to add comments to as needed for additional context when marking agents absent, MIA, etc. Watch the following video to learn how this is done:
https://www.youtube.com/watch?v=JYaIOnLG5c0
CODE | DESCRIPTION |
Full | Full day of work |
NCNS | No Call No Show |
AU | Absent (Unapproved) |
AA | Absent (HR Approved) |
TU1 | Tardy (Under 1 Hour) |
TO1 | Tardy (Over 1 Hour, Up to Half of Shift) |
TOH | Tardy (Over Half of Shift) |
LU1 | Leave Early (Under 1 Hour) |
LO1 | Leave Early (Over 1 Hour, Up to Half of Shift) |
LOH | Leave Early (Over Half of Shift) |
NLE | No Longer Employed |
Moved | Moved to (class name) |
MIA | Missing during class |