The ESP Tracking sheet will be shared with editing permissions with multiple teams including:
Call Cert Team
ESP Manager
Licensing Team
Onboarding Team
TBT SME
Training Team
Each team should know which sections to edit and should use Sheet View. Please watch the following short video on how to use Sheet View to ensure no one is accidentally messing up the sheet for others:
https://www.youtube.com/watch?v=hXNEkguo3lk
Attendance Tracking
Each team should ensure agent’s attendance is updated in the the tracking sheet according to the key below. Remember to add comments, as needed, for additional context. Watch the following video to learn how this is done:
https://www.youtube.com/watch?v=JYaIOnLG5c0
CODE | DESCRIPTION |
Full | Full day of work |
NCNS | No Call No Show |
AU | Absent (Unapproved) |
AA | Absent (HR Approved) |
TU1 | Tardy (Under 1 Hour) |
TO1 | Tardy (Over 1 Hour, Up to Half of Shift) |
TOH | Tardy (Over Half of Shift) |
LU1 | Leave Early (Under 1 Hour) |
LO1 | Leave Early (Over 1 Hour, Up to Half of Shift) |
LOH | Leave Early (Over Half of Shift) |
NLE | No Longer Employed |
MIA | Missing during class |