D-SNP Verification Chat:
Please have all necessary pages pulled up in a separate set of tabs to ensure we are able to take care of leads in an efficient manner. Reminder that these leads are live and on the line with agent!
Humana Vantage UHC Jarvis Anthem mProducer Aetna Think Agent
We can verify Medicaid for the following States:
UHC Jarvis: AL, AZ, AK, CA, CO, CN, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, and WY.
Humana Vantage: AL, AR, CA, CO, CT, DE, FL, GA, IA, IN, KY, LA, ME, MI, MO, MS, MT, NC, NE, NV, NY, OH, OK, PA, PR, SC, TN, TX, WA, and WV.
Anthem mProducer: CA, CO, CT, GA, FL, IN, IA, KY, LA, MO, NC, NJ, NV, OH, VA, WA, WI, TN, TX.
Aetna Think Agent: AL, AR, CA, CO, CT, FL, GA, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NY, NJ, NC, OH, PA, TX, VA, WV.
DSNP Verification Anthem: 800-633-4368
Wellcare Verication Line: 833-444-8894
Please note: Online Medicaid validation is not available for the New
York and Maine markets. Please call to the DSNP DVT line at (844) 274-6355 to verify
DSNP Medicaid eligibility for New York and Maine.
DIALER NOTE TEMPLATE
DSNP-
Medicaid level _insert_level_here_ verified by _Insert_where_you_verified_.
BFC currently enrolled in _insert_plan_showing_in_CMS_here_. LIS Level Insert_level_of_LIS_, Per MARx. Quarter 2 LIS SEP Available_Not Available.
Created By- { Your Name}
Agent of Record : { Agents Name }
D-SNP Verification Training
D-SNP Denial Campaign
Call Script Training
Some of our carriers allow us to use a tool online to verify D-SNP Eligibility.
These carriers we will need to call directly to verify eligibility:
Wellcare Verification: 866-211-0544
Option 7. Have your NPN and the MBI for your beneficiary ready.
Job Aids