Number of Attempts: 3
Time Limit: 8 hours
Failure to complete within 8 hours may result in a Verbal Coaching.
Failure to complete within 12 hours may result in a Written CAP.
Failure to complete within 16 hours may result in a Final CAP.
Failure to complete within 20 hours may result in Termination of Employment.
Cert Workshops
Review the expectations Outlined Here on how to utilize the Workshops and implement best practices on efficiency.
Instructions
Click Here to navigate to the Login Page for the Assurance Campaign (open in a new tab).
If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:
Phone: 866.714.9301
If you have not yet reset your password, select “Forgot your Password”
At the login screen, login using your credentials.
You have now navigated to the AHIP site.
On the right-side of the page, you should see that there is no charge for your AHIP. If there is, either a step was missed or there is another issue.
WARNING: If it is charging you for anything greater than $0, you must stop immediately and notify the Workshop Lead. DO NOT pay for your AHIP. You will not be reimbursed.
Select “Checkout” if the Grand Total is $0
Click “2022 AHIP Medicare Training (Recertification)”
Verify the total is still $0 then click “Go To My Courses”
Click on “2023 AHIP Medicare Training (Recertification)
Begin completing the modules.
Keep on pace with the rest of the group. However, if you are comfortable moving ahead of the group to finish ahead of schedule then this is even better.
Download all of the modules as you go through the course. Don’t worry about memorizing everything or taking detailed notes. To download the there is a box that says “Download Slides”
Move through the modules quickly and pay close attention to the practice quizzes for each module. You may download them as well.
To download the quizes
Use Ctrl+F to find answers for the practice Q’s.
Most of the Q’s on the final exam are exactly the same as the Q’s on the practice quizzes.
Once the modules are completed, the final exam should be accessible
Remember, you have 3 attempts to pass the final exam with 90% or better.
If you fail your first attempt on the Final Exam, it is mandatory to immediately notify the Workshop Lead.
If you fail your second attempt, you should again notify the Workshop Lead who should notify your direct TL and PM. You will be subject to a Written CAP and should not proceed with the third attempt until given permission by your PM who should proctor this attempt.
If you fail your third attempt then you will be disqualified to sell and this will likely result in termination of employment.
The above accountability measures apply to all exams which may impact the agent’s ability to sell including FWA, Nondiscrimination, General Compliance, as well as the carrier-specific exams.
Once completed, you will be prompted to start FWA (Fraud, Waste, and Abuse)
Begin with “Nondiscrimination Training” and then “Medicare Fraud, Waste, and Abuse”
Once FWA has been completed, “General Compliance” will become available for completion.
After the Final Exam has been completed for the “General Compliance” section, a green check mark will appear and “Certificate” on top will be accessible. Click “Certificate.”
Capture a screenshot of the certificate which should look like the one in the screenshot below.
Paste it to a Word Document.
Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.
Open Windows Explorer (the folder icon circled in red below)
Right-Click “Documents”
Select “New”
Select “Folder”
Name the folder “Cert Completion Proofs”.
Open your Documents folder in Windows Explorer
Right-Click the “Cert Completion Proofs” folder
Select “Pin to Quick access”
You now have a folder designated to store your cert completion proofs located in your “Documents” folder of Windows Explorer and easily accessed through your “Quick Access” folder:
Save the Word Document to your Cert Completion Proofs folder so that you may locate it in the future if needed. First, select “File” in the upper-left corner of Word.
Follow the steps in the dropdown below to save to your Cert Completion Proofs folder
Select “Save As”
Select “Browse”
Scroll to the top to find the “Quick Access” folder
Select the “Cert Completion Proof” folder which is a subfolder under the Quick Access folder
Name the Cert Proof according to the cert which has been completed
Select “Save”
Email your proof to the Workshop Lead and cc your TL. The Workshop Lead will be responsible to upload your certificate into a Cert Completion Tracker used to track which agents have completed which certs.
Keep track of the cert proof emails you send just in case anyone loses track of your proof to ensure you can prove that you followed the correct process. To do this, follow the steps in the dropdown below
Go to Outlook and right-click “Folders”
Select “Create new folder”
Label your new folder “Cert Proof Emails”
You should now see your Cert Proof Emails folder under the “Folders” dropdown of Outlook
Select Sent Items
Right-click the cert completion email that you need to keep track of
Select “Copy”
Select the “Cert Proof Emails” folder (you may need to search for it by selecting “Copy to a different folder” if it does not populate right away)
Now when you select your Cert Proof Emails folder in Outlook, you should see that the Cert Proof email has been copied to this folder for future reference.
Congratulations, you have finished AHIP!