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This guide outlines the steps to take when dealing with tech issues or equipment issues not related to the Dialer. Dialer Troubleshooting steps are outlined here.

Please follow the steps below to troubleshoot non-Dialer technical issues:

  • Use Chrome first

  • Try Firefox next followed by Internet Explorer

  • Refresh web browsers

  • Verify sufficient internet speeds

  • Limit extra internet and app usage as much as possible - Do not stream music or videos.

  • If all of the above fails, agents should follow the steps outlined in the “IT Assistance” resource below.

Important: For tech issues impacting productivity for over 10 minutes, agents must complete the following form and include screenshots to substantiate that a legitimate issue occurred:

Tech Issues Form


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