Cert Troubleshooting

Owned by Michael Gaudette (Unlicensed)
Jul 19, 2022
1 min read

Follow these steps if you encounter technical issues including pages not loading, etc.

  1. Use Chrome first

  2. Try Firefox

  3. Clear cache and cookies (clearing cache should not be done to troubleshoot problems while on the phone with a customer but it may be done to troubleshoot cert issues).

  4. Verify sufficient internet speeds.

  5. Limit extra internet and app usage as much as possible - Do not stream music or videos.

  6. If all of the above fails, notify your supervisor that you have completed these steps by pasting them into the chat.

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