WAH agents must meet internet speed requirements. Failure to have sufficient internet speeds may result in problems including dropped calls, Conversion Rates, echoing voices, and customer experience. Agents will be asked periodically to provide proof of sufficient internet speeds by following these steps:
The speed test should be done while NOT on the VPN. Your cXp computer automatically logs you into the VPN. Therefore, the test needs to be run on your personal computer.
Go to http://speedtest.net
Select “Speed Test”
Select “Go”
The minimum requirements are [requirements]
If you do not meet the minimum requirements, ensure no music or videos are being streamed on your network. Note - Streaming on the network used to perform your work is not permitted in the first place.
If your internet speed does not meet the minimum requirements, it is your responsibility to update your speed by contacting your internet service provider.
Capture a screenshot of your results including 1. The Download Mbps, 2. The Upload Mbps, and 3. The date/time in the bottom-right corner of your screen.
Email the screenshot to [email that generates Jira ticket]