Number of Attempts: 3
Time Limit: 16 hours
Failure to complete within 16 hours - Verbal Coaching.
Failure to complete within 20 hours - Written CAP.
Failure to complete within 24 hours - Final CAP.
Failure to complete within 28 hours - Potential Termination of Employment.
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Click Here to navigate to the Aetna Login Page (open in a new tab).
All returning users will need to reset their password this year which most agents have already completed.
Click Here to skip the password reset instructions if you’ve already completed this.
If you have not yet reset your password, select “Forgot your Password”
You will receive this email. Your link will be slightly different as they are individualized.
Click the link in the email and select “Redeem the Passkey”
Enter your N# in the field.
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You will be prompted to change your password. Create a new password using the rules provided.
At least 12 characters
Must include at least 1 digit
Must include at least 1 uppercase letter
Must include at least 1 lowercase letter
It is recommended to include 1 special character (!, @, #, $, etc)
Make sure the passwords match.
Write down your password somewhere safe and select “Save Changes.”
You will see that your password has been changed. Click “Continue.”
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Click Hereto get back to the login screen. Login using your credentials.
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All necessary information should be pre-populated on the following page. Verify all information is entered correctly.
First and Last Name exactly as it appears on your license.
Company Name must be: Connexion Point, LLC
Job Title must be: Licensed Agent
Phone Number must be: 8019130245
Use your Aetna Email. DO NOT use your personal email.
Mailing address must be the site for your state, NOT your personal address.
Utah: 9490 S 300 W Ste 400, Sandy, UT 84070
Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249
Tennessee: 1769 Paragon Place, Memphis, TN 38132
Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue
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You have now navigated to the AHIP site.
Verify your personal information again.
Use your PERSONAL email address here instead of your Aetna email address
Scroll up on this guide for a reminder of what information to enter in the other fields.
If you are not sure what your NPN number is, click “Find My NPN”
Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue
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