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Number of Attempts: 3

Time Limit: 16 hours

  1. Failure to complete within 16 hours - Verbal Coaching.

  2. Failure to complete within 20 hours - Written CAP.

  3. Failure to complete within 24 hours - Final CAP.

  4. Failure to complete within 28 hours - Potential Termination of Employment.

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  • Click Here to navigate to the Aetna Login Page (open in a new tab).

  • All returning users will need to reset their password this year which most agents have already completed.Click Here to skip the password reset instructions if you’ve already completed this.

  • Use the dropdown below if you still need to reset your password.

Expand
titleHow to Reset your Password

  • If you have not yet reset your password, select “Forgot your Password”

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  • You will receive this email. Your link will be slightly different as they are individualized.

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  • Click the link in the email and select “Redeem the Passkey”

  • Enter your N# in the field.

Warning

Do not enter your NPN.

  • Select “Continue To Producer Registration”

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  • You will be prompted to change your password. Create a new password using the rules provided.

    • At least 12 characters

    • Must include at least 1 digit

    • Must include at least 1 uppercase letter

    • Must include at least 1 lowercase letter

    • It is recommended to include 1 special character (!, @, #, $, etc)

    • Make sure the passwords match.

  • Write down your password somewhere safe and select “Save Changes.”

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  • You will see that your password has been changed. Click “Continue.”

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  • Enter your N# in the field.

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  • All necessary information should be pre-populated on the following page. Verify all information is entered correctly.

    • First and Last Name exactly as it appears on your license.

    • Company Name must be: Connexion Point, LLC

    • Job Title must be: Licensed Agent

    • Phone Number must be: 8019130245

  • Use your Aetna Email. DO NOT use your personal email.

  • Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

  • Select “Update Profile” to continue

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  • You have now navigated to the AHIP site.

  • Verify your personal information again.

    • Use your PERSONAL email address here instead of your Aetna email address

    • Scroll up on this guide for a reminder of what information to enter in the other fields.

    • If you are not sure what your NPN number is, click “Find My NPN”

  • Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue

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