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Number of Attempts: 3

Time Limit: 24 hours

  1. Failure to complete within 24 hours may result in a Verbal Coaching.

  2. Failure to complete within 28 hours may result in a Written CAP.

  3. Failure to complete within 32 hours may result in a Final CAP.

  4. Failure to complete within 36 hours may result in Termination of Employment.

...

  • Click Here to navigate to the Aetna Login Page (open in a new tab).

  • If you are registering for AHIP for the first time, you will need your Aetna email. If you do not already know your Aetna email then follow the steps in the dropdown below:

Expand
titleHow to Verify your Aetna email

Log into Citrix, go to access.aetna.com. Your user name is your N#, you should have reset your password in training and will use that same password here.

The SecureToken is the token number off the authenticator app that you downloaded on your phone.

Once you log in, click the Outlook App

This will download a file to the bottom-left corner of your browser. Click the file to open it.

Click File:

Select “Add Account”

You should now see your Aetna Email:

...

Expand
titleHow to Register for AHIP for the First Time

  1. Select “Create New Account”

  2. Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.

  3. Enter your First Name and NPN. Use the “Find my NPN” button as needed. Click “Submit”

  4. All necessary information should be pre-populated on the following page. Verify all information is entered correctly.

    • First and Last Name exactly as it appears on your license.

    • Company Name must be: Connexion Point, LLC

    • Job Title must be: Licensed Agent

    • Phone Number must be: 8019130245

  5. Select a Password

  6. Use your Aetna Email. DO NOT use your personal email.

  7. Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

    • Select “Update Profile” to continue

  8. Make sure updates were successful.

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Expand
titleHow to Login to AHIP as a Returning User

  • All returning users will need to reset their password this year.

Note

If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:

Phone: 866.714.9301

  • If you have not yet reset your password, select “Forgot your Password”


  • You will receive this email. Your link will be slightly different as they are individualized.

  • Click the link in the email and select “Redeem the Passkey”

  • Enter your N# in the field.

Warning

Do not enter your NPN.

  • Select “Continue To Producer Registration”

  • You will be prompted to change your password. Create a new password using the rules provided.

    • At least 12 characters

    • Must include at least 1 digit

    • Must include at least 1 uppercase letter

    • Must include at least 1 lowercase letter

    • It is recommended to include 1 special character (!, @, #, $, etc)

    • Make sure the passwords match.

  • Write down your password somewhere safe and select “Save Changes.”

  • You will see that your password has been changed. Click “Continue.”

  • At the login screen, login using your credentials.

  • All necessary information should be pre-populated on the following page. Verify all information is entered correctly.

    • First and Last Name exactly as it appears on your license.

    • Company Name must be: Connexion Point, LLC

    • Job Title must be: Licensed Agent

    • Phone Number must be: 8019130245

  • Use your Aetna Email. DO NOT use your personal email.

  • Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

  • Select “Update Profile” to continue

  • Make sure updates were successful.


...

  • You have now navigated to the AHIP site.

  • Verify your personal information again.

    • Use your Aetna Email. DO NOT use your personal email.

    • Scroll up on this guide for a reminder of what information to enter in the other fields.

    • If you are not sure what your NPN number is, click “Find My NPN”

  • Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue

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