AHIP Step-by-Step Guide - ESP

Owned by Michael Gaudette (Unlicensed)
Last updated: Dec 20, 2021
8 min read

Number of Attempts: 3

Time Limit: 24 hours

  1. Failure to complete within 24 hours may result in a Verbal Coaching.

  2. Failure to complete within 28 hours may result in a Written CAP.

  3. Failure to complete within 32 hours may result in a Final CAP.

  4. Failure to complete within 36 hours may result in Termination of Employment.

WARNING - The most common mistakes made through the AHIP process is:

  1. Entering your NPN number in the following screen.

***DO NOT enter your NPN number***

***Instead, enter your N Number***

When you encounter this screen, entering your NPN number will cause AHIP to charge you which will cause delays!

2. Navigating to the Aetna site through Google. Instead, you Must Click Here.

Logging in

Click Here to navigate to the Aetna Login Page (open in a new tab).

If you are registering for AHIP for the first time, follow the instructions in the box below:

Registering for AHIP for the First Time

Registering for AHIP for the First Time

Select “Create New Account”

 

If you’ve registered in the past, even if it’s been a few years, follow the instructions in the box below:

Returning Users (even if from a few years ago)

Returning Users (even if from a few years ago)

All returning users will need to reset their password this year.

If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account:

Phone: 866.714.9301

If you have not yet reset your password, select “Forgot your Password”

You will receive this email. Your link will be slightly different as they are individualized.
Note - It may take up to

Click the link in the email and select “Redeem the Passkey”

WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen.

***DO NOT enter your NPN number***

***Instead, enter your N Number***

Entering your NPN number will cause AHIP to charge you which will cause delays!

  • Select “Continue To Producer Registration”

  • You will be prompted to change your password. Create a new password using the rules provided.

    • At least 12 characters

    • Must include at least 1 digit

    • Must include at least 1 uppercase letter

    • Must include at least 1 lowercase letter

    • It is recommended to include 1 special character (!, @, #, $, etc)

    • Make sure the passwords match.

  • Write down your password somewhere safe and select “Save Changes.”

  • You will see that your password has been changed. Click “Continue.”

 

Profile Verification

After logging in, follow these instructions

  • Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.

  • Enter your First Name and NPN. Use the “Find my NPN” button as needed. Click “Submit”

  • Verify all pre-populated information is entered correctly.

  • First and Last Name exactly as it appears on your license.

  • Company Name must be: Connexion Point, LLC

  • Job Title must be: Licensed Agent

  • Phone Number must be: 8019130245

  • Select a Password

     

  • Use your cXp Email. DO NOT use your personal or Aetna email.

  • Mailing address must be the site for your state, NOT your personal address.

    • Utah: 9490 S 300 W Ste 400, Sandy, UT 84070

    • Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249

    • Tennessee: 1769 Paragon Place, Memphis, TN 38132

    • Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323

    • Select “Update Profile” to continue

  • Make sure updates were successful.

 

Group Campaign

  • If you are a member of the Aetna Group Team, you must also complete the Group Cert in the portal linked below in the Aetna system After you complete your AHIP and Individual Aetna certs.



AHIP Site

  • Under “My Certifications” click the hyperlink to continue

     

  • If the link for the Aetna Individual Medicare Certification link does not appear, select Find My Training and it will populate.

 

  • Click “AHIP Medicare Training”

 

  • You have now navigated to the AHIP site. Verify your personal information again.

    • Use your Aetna Email. DO NOT use your personal email.

    • Scroll up on this guide for a reminder of what information to enter in the other fields.

    • If you are not sure what your NPN number is, click “Find My NPN”

       

  • Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue

$0 Payment Verification

  • On the right-side of the page, you should see that there is no charge for your AHIP. If there is, either a step was missed or there is another issue.

 

  • Select “Checkout” if the Grand Total is $0

  • Verify the total is still $0 then click “Go To My Courses”

 

AHIP Modules

  • Click “2022 AHIP Medicare Training (Recertification)”

 

  • Begin completing the modules.

 

  • Don’t about memorizing everything or taking detailed notes.

  • Move through the modules quickly.

 

  • Once the modules are completed, the final exam should be accessible

 

  • You have 3 attempts to pass the final exam with 90% or better.

  • Once completed, you will be prompted to start FWA (Fraud, Waste, and Abuse)

 

  • Begin with “Nondiscrimination Training” and then “Medicare Fraud, Waste, and Abuse”

 

  • Once FWA has been completed, “General Compliance” will become available for completion.

     

  • After the Final Exam has been completed for the “General Compliance” section, a green check mark will appear and “Certificate” on top will be accessible. Click “Certificate.”

  • The Aetna portal should prompt you to transmit your AHIP completion. Please complete this.

  • Capture a screenshot of the certificate which should look like the one in the screenshot below.



  • Paste it to a Word Document.

  • Follow the steps in the dropdown below if you have not yet created a folder to store your cert proofs.

  1. Open Windows Explorer (the folder icon circled in red below)



  2. Right-Click “Documents”

  3. Select “New”

  4. Select “Folder”



  5. Name the folder “Cert Completion Proofs”.

  6. Open your Documents folder in Windows Explorer

  7. Right-Click the “Cert Completion Proofs” folder

  8. Select “Pin to Quick access”



  9. You now have a folder designated to store your cert completion proofs located in your “Documents” folder of Windows Explorer and easily accessed through your “Quick Access” folder:



 

  • Save the Word Document to your Cert Completion Proofs folder so that you may locate it in the future if needed.

  • Follow the steps in the dropdown below to save to your Cert Completion Proofs folder

  1. Select “File”

  2. Select “Save As”

  3. Select “Browse”

  4. Scroll to the top to find the “Quick Access” folder

  5. Select the “Cert Completion Proof” folder which is a subfolder under the Quick Access folder

  6. Name the Cert Proof according to the cert which has been completed

  7. Select “Save”

 

  • Email your proof to the Workshop Lead and cc your TL. The Workshop Lead will upload your certificate into a Cert Completion Tracker used to track which agents have completed which certs.

  • Keep track of the cert proof emails you send just in case anyone loses track of your proof to ensure you can prove that you followed the correct process. To do this, follow the steps in the dropdown below

  1. Go to Outlook and right-click “Folders”

  2. Select “Create new folder”



  3. Label your new folder “Cert Proof Emails”



  4. You should now see your Cert Proof Emails folder under the “Folders” dropdown of Outlook



  5. Select Sent Items

  6. Right-click the cert completion email that you need to keep track of

  7. Select “Copy”

  8. Select the “Cert Proof Emails” folder (you may need to search for it by selecting “Copy to a different folder” if it does not populate right away)

     

     

  9. Now when you select your Cert Proof Emails folder in Outlook, you should see that the Cert Proof email has been copied to this folder for future reference.