Aetna Agent Onboarding Expecations

The purpose of the Employee Success Program is to ensure each agent completes everything needed to be fully prepared to take calls.

Click Here for a Syllabus of the ESP Program

 

Please review the procedures outlined below for a clear understanding of agent expectations.

Aetna Courses

AHIP

AHIP/Aetna Troubleshooting

Attendance Policy

Call Certifications

Call Shadowing

Camera Policy

Failed Exams

Go To Training

Producer World Registration

Progress Report

TBT Completion Process

Tech Troubleshooting

Timeframe Expectations

XE Learn Trainings