IT Assistance

First try these basics troubleshooting steps

• Use Chrome first

• Try Firefox next followed by IE

• Refresh web browsers

• Verify sufficient internet speeds.

• Limit extra internet and app usage as much as possible - Do not stream music or videos.

If the above fails, contact IT

• Agents with cXp-issued devices should use the cXp Tech Chat: itchat.cxpxe.net. This may be accessed via the Tech Help icon or by typing it into the web browser.

• Agents unable to use a cXp-issued device should use IT’s External Chat: public-itchat.cxpxe.net. This may be used for on any device that has internet access (WiFi and smart phones will work).

• Agent Helpline

Shipping Equipment

The logistics report goes out daily to all TLs and PMs.

• Agents may ask TLs and PMs to reference the logistics report to verify their shipping number and ETA.

• If an agent is missing from the logistics report, contact IT

• The ESP tracker should be checked/updated regularly

Open

• If all of the above fails, reach out to your direct leadership for assistance.

Equipment Issues

For damaged/missing equipment, follow the process outlined in the video linked below.

https://shipping.connexionpoint.com/