Number of Attempts: 3
Time Limit: 24 hours
Failure to complete within 24 hours may result in a Verbal Coaching.
Failure to complete within 28 hours may result in a Written CAP.
Failure to complete within 32 hours may result in a Final CAP.
Failure to complete within 36 hours may result in Termination of Employment.
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WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen. ***DO NOT enter your NPN number*** ***Instead, enter your N Number*** When you encounter this screen, entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!! |
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Instructions - These instructions pertain to AHIP, FWA, General Compliance, and Non-Discrimination
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| title | How to Register for AHIP for the First Time |
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Select “Create New Account”  Enter your last name, DOB, and Last 4 of SSN. Click “Submit”.  Enter your First Name and NPN. Use the “Find my NPN” button as needed. Click “Submit”  All necessary information should be pre-populated on the following page. Verify all information is entered correctly. First and Last Name exactly as it appears on your license. Company Name must be: Connexion Point, LLC Job Title must be: Licensed Agent Phone Number must be: 8019130245
 Select a Password  Use your Aetna Email. DO NOT use your personal email. Mailing address must be the site for your state, NOT your personal address. Utah: 9490 S 300 W Ste 400, Sandy, UT 84070 Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249 Tennessee: 1769 Paragon Place, Memphis, TN 38132 Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323 Select “Update Profile” to continue 
Make sure updates were successful. 
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| title | How to Login to AHIP as a Returning User |
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If you have an email listed under your AHIP account that you do not have access to, call this number to change your email listed under your AHIP account: Phone: 866.714.9301 |
Do not enter your NPN.If you have not yet reset your password, select “Forgot your Password” 
You will receive this email. Your link will be slightly different as they are individualized.  Click the link in the email and select “Redeem the Passkey” Enter your N# in the field.
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| Warning |
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WARNING - The most common mistake made through the AHIP process is entering your NPN number in the following screen. ***DO NOT enter your NPN number*** ***Instead, enter your N Number*** Entering your NPN number will cause AHIP to charge you which can take weeks to resolve!!! |
 Image AddedSelect “Continue To Producer Registration”  Image RemovedYou will be prompted to change your password. Create a new password using the rules provided. At least 12 characters Must include at least 1 digit Must include at least 1 uppercase letter Must include at least 1 lowercase letter It is recommended to include 1 special character (!, @, #, $, etc) Make sure the passwords match.
Write down your password somewhere safe and select “Save Changes.”  You will see that your password has been changed. Click “Continue.”  At the login screen, login using your credentials. 
All necessary information should be pre-populated on the following page. Verify all information is entered correctly. First and Last Name exactly as it appears on your license. Company Name must be: Connexion Point, LLC Job Title must be: Licensed Agent Phone Number must be: 8019130245
Use your Aetna Email. DO NOT use your personal email. Mailing address must be the site for your state, NOT your personal address. Utah: 9490 S 300 W Ste 400, Sandy, UT 84070 Texas: 5750 Northwest Parkway Ste 400, San Antonio, TX 78249 Tennessee: 1769 Paragon Place, Memphis, TN 38132 Florida: 13621 NW 12th St STE 200, Sunrise, FL 33323
Select “Update Profile” to continue
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You have now navigated to the AHIP site.
Verify your personal information again.
Use your Aetna Email. DO NOT use your personal email.
Scroll up on this guide for a reminder of what information to enter in the other fields.
If you are not sure what your NPN number is, click “Find My NPN”
Scroll down to “Site Usage Agreements” and make the attestations. Click “Update Profile” to continue
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