Page Comparison

...

Please follow the steps below to troubleshoot non-Dialer technical issues:

• Toggle to the “IT Support” Dialer status

• Use Chrome first

• Try Firefox next followed by Internet Explorer

• Refresh web browsers

• Verify sufficient internet speeds

• Limit extra internet and app usage as much as possible - Do not stream music or videos.

• If all of the above fails, agents should follow the steps outlined in the “IT Assistance” resource below.

...

Important: For tech issues impacting productivity for over 10 minutes, agents must complete the following form and include screenshots to substantiate that a legitimate issue occurred:

...

• chat IT be referencing the speed sheet below:
  

...